Jennifer Dee on using her bad healthcare experience to make a difference

In this video interview, Jennifer Dee, Patient Experience Advisor at Kingston General Hospital’s says: “All of us just want to ensure that whoever arrives at KGH after us has a better (patient) experience and outcome than we personally had.” In 1997, Jennifer contracted C-difficile at KGH, and subsequently got involved to use her own harrowing healthcare experience to make a difference for others.

Since 2009, KGH has implemented many patient-initiated changes to improve quality, safety and service, all grounded in its bold KGH 2015: Strategy for Outstanding Care Always. KGH created a 17-member Patient and Family Advisory Council (12 patients and 5 staff) to insert the patient perspective into wider decision-making. Jennifer Dee sits on this Council.

More Change Foundation Stories

Daryl Bell on value of adding patient voice to healthcare reform

In this video interview, Daryl Bell, Kingston General Hospital’s Chaplain and Co-Chair, Patient Advisory Council, says: “Patients are the only ones who can tell us how our system really works. They are the only ones who know if they feel safe, if information was understandable, if tests and procedures were explained to them, and if they felt respected. So, they bring the perspective that no one else can really bring.”

Since 2009, KGH has implemented many patient-initiated changes to improve quality, safety and service, all grounded in its bold KGH 2015: Strategy for Outstanding Care Always. KGH created a 17-member Patient and Family Advisory Council to insert the patient perspective into wider decision-making.

More Change Foundation Stories

Eleanor Rivoire on working with patients to truly shift healthcare culture

In this video interview, Eleanor Rivoire, Senior VP Clinical Administration and Professional Practice and Chief Nursing Executive at Kingston General Hospital shares her hospital’s inspiring journey to implement patient-centred reforms. Since 2009, the hospital has taken great strides in partnering with patients to improve care; all grounded in its bold KGH 2015: Strategy for Outstanding Care Always.

KGH’s cultural shift started by embedding patients in all levels of decision-making, with a focus on quality, safety and service. At the centre, was the creation of a 17-member Patient and Family Advisory Council.

While early, KGH has much to teach others travelling the same Excellent Care for All Act mandated quality-improvement path.

More Change Foundation Stories

About Us

Patient Commando creates social impact by providing platforms that amplify the patient voice.

Read More…

Our Team

Come meet the people who make up our dynamic Team.

Read more…