Joan Park Joan Park’s enthusiasm about her work and commitment to superior patient care has gained her admiration and respect from patients, colleagues, nursing leadership, physicians and other disciplines. Collaboration, innovation, scholarship and advanced practice are the hallmarks of her leadership.
In 1998 the dynamics of the healthcare system were changing to be more dollar efficient and yet of higher quality and more responsive to patients. Joan was selected to develop the role of Case Manager at St. Michael’s Hospital. This journey led her to discover that the potential of Case Management is to optimize quality patient care while at the same time managing the effective and efficient use of resources.
Her definition of quality became:
“Right Place, Right Time, Right Care, Right Provider = Right Cost”
From there, the spark of leadership grew to a roaring flame as she created momentum to both define and promote Case Management nationally.
By connecting with others, a small network of Case Management providers representing diverse disciplines, sectors, provinces and territories was formed. The National Case Management Network of Canada was launched in November 2006. As President of the National Case Management Network (NCMN) she spearheaded the creation of the Canadian Standards of Practice for Case Management in 2008. [...] continue the story