On a New Frontier of Patient Engagement | Preface

Closing the Door on Cycle 4 2011

Last time, the Cycle 4 Team and I were continuing our journey across Canada –remaining kilometers: 1500, Toronto to Digby. We had already completed roughly 5500 from British Columbia. So no sweat, right?

Well, no. There was sweat. Plenty of it. Half of the reason cyclists always wear glasses is to avoid rain, bugs or dirt in their eyes. The other half is to avoid sweat splashing from the rider in front of them.

No matter the amount of perspiration, the next few hundred kilometers would be extremely special for me. I was fortunate enough to bike through my hometown in Toronto’s east end, and enjoy seeing all the places that have meaning to me; my grandparents’ street, the Tim Horton’s where I usually meet friends, the mall where I had my first job.

My second “hometown” of Kingston, where I spend more than half the year as a student at Queen’s was also one of our stops. To see my friends and family welcoming me home, in both cities, just spurred me on to pedal faster and harder for the last few legs of our ride into Quebec, New Brunswick, and Nova Scotia.

I can firmly say that no other region in the [...] continue the story

“Listening to the Patient Voice” – a Planetree story

I’ve long been surprised that Planetree.org is not better known by everyone who talks about patient-centered care, patient engagement, etc. I attended one of their webcasts in April and wrote about a great booklet they discussed.

I’m taking the liberty of pasting in here an item from their latest e-newsletter, because it illustrates how they think and how things unfold as a result. __________

Listening to the Patient Voice How It’s Done at Platte Valley Medical Center

Including patients and families in the development of a truly patient-centered care experience formally took shape at Platte Valley Medical Center in 2008 with the formation of the hospital’s community focus group. Staff from clinical and non-clinical departments volunteer and are trained to participate in an interactive process to listen and respond to patients’ feedback through quarterly care-centered interviews. To date, we have completed eight sessions. Testimonies are then used to assist with critical problem solving, program development, and measure successes. Concrete action steps, developed with the patient and family, are used for house-wide staff training. Through a video presentation and newsletter, entitled The Patients’ Voice, hospital staff is invited to “Munch and Learn” sessions to hear patients’ stories and apply what they learn to their daily work.

Lessons Learned from our [...] continue the story