What Ontario can learn from Kingston General Hospital’s authentic patient-centred reforms

By Cathy Fooks, CEO The Change Foundation “The change that’s needed won’t come easily or quickly to healthcare. And it won’t come at all if we don’t change the debate, change the practice, 

change the experience.” – The Change Foundation Strategic Plan, 2010-2013

Three years ago I lost my Mom to cancer.  She died at home which was her wish but the struggle we had in dealing with multiple aspects of Ontario’s healthcare system shocked me.  I had worked for over twenty years in the healthcare world and came from a family full of health professionals and yet I could not “navigate” the system effectively for my mother. Why did it have to be like this?

For me it was a burning platform for The Change Foundation to focus its efforts and resources on improving the patient and caregiver experience.

So in 2011, The Foundation’s signature Meeting of the Minds event gathered 50 participants including — health system leaders, patients and caregivers, and care providers — to discuss How to ACE the patient experience?   Our dynamic keynote speaker, Barbara Balik of The Institute of Healthcare Improvement (IHI) came to share her experience in working with organizations that are serious about creating patient-centred care.  Balik says the [...] continue the story

Can the patient voice design emerging healthcare technology?

Is the patient voice going to be the essential driver in the design of new healthcare technologies and mobile apps? Or will design by healthy (non-patient) people overlook the lessons learned from reflecting upon patient narratives?

The upcoming Healthcare Experience Design Conference  is going to take a look at these questions from many angles. Amy Cueva, Founder, Chief Experience Officer, and Healthcare Principal at organizer Mad*Pow has an informative blog.

Read more here.

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