Three times a year The Ottawa Hospital (TOH) and Leadership Development Institute (LDI) bring together approximately 450 executives, directors, managers, supervisors and physician department and division heads. Each of these gatherings provide leaders with inspiration, information, and skill building, centred on fostering a culture aimed at achieving top 10% in quality and patient safety in North America.
Central to this mission is the patient and family experience. Patients communicate directly with leaders about what matters to them and how leaders and front line care providers can make a difference. This is complemented with practical skills and tools that leaders can apply in practice.
Two weeks ago TOH hosted one of their triannual leadership events. We were honoured to see Zal Press, Executive Director of Patient Commando invited to present: Patient Engagement in the Journey – A Patient’s Perspective