Eleanor Rivoire on working with patients to truly shift healthcare culture

In this video interview, Eleanor Rivoire, Senior VP Clinical Administration and Professional Practice and Chief Nursing Executive at Kingston General Hospital shares her hospital’s inspiring journey to implement patient-centred reforms. Since 2009, the hospital has taken great strides in partnering with patients to improve care; all grounded in its bold KGH 2015: Strategy for Outstanding Care Always.

KGH’s cultural shift started by embedding patients in all levels of decision-making, with a focus on quality, safety and service. At the centre, was the creation of a 17-member Patient and Family Advisory Council.

While early, KGH has much to teach others travelling the same Excellent Care for All Act mandated quality-improvement path.

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