Jennifer Dee on using her bad healthcare experience to make a difference

In this video interview, Jennifer Dee, Patient Experience Advisor at Kingston General Hospital’s says: “All of us just want to ensure that whoever arrives at KGH after us has a better (patient) experience and outcome than we personally had.” In 1997, Jennifer contracted C-difficile at KGH, and subsequently got involved to use her own harrowing healthcare experience to make a difference for others.

Since 2009, KGH has implemented many patient-initiated changes to improve quality, safety and service, all grounded in its bold KGH 2015: Strategy for Outstanding Care Always. KGH created a 17-member Patient and Family Advisory Council (12 patients and 5 staff) to insert the patient perspective into wider decision-making. Jennifer Dee sits on this Council.

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