Is the patient voice going to be the essential driver in the design of new healthcare technologies and mobile apps? Or will design by healthy (non-patient) people overlook the lessons learned from reflecting upon patient narratives?
The upcoming Healthcare Experience Design Conference is going to take a look at these questions from many angles. Amy Cueva, Founder, Chief Experience Officer, and Healthcare Principal at organizer Mad*Pow has an informative blog.
Read more here.
Michael Evans, Director and Staff Physician at St. Michael’s Hospital talks about social media and patient-centred care. This interview was conducted by The Change Foundation during their Meeting of the Minds 2011 Conference: How to ACE the Patient Experience. The Change Foundation is an independent policy think tank, intent on changing the health-care debate, health-care practice and the health-care experience in Ontario.
Video is also available on the Change Foundation website here.
Three times a year The Ottawa Hospital (TOH) and Leadership Development Institute (LDI) bring together approximately 450 executives, directors, managers, supervisors and physician department and division heads. Each of these gatherings provide leaders with inspiration, information, and skill building, centred on fostering a culture aimed at achieving top 10% in quality and patient safety in North America.
Central to this mission is the patient and family experience. Patients communicate directly with leaders about what matters to them and how leaders and front line care providers can make a difference. This is complemented with practical skills and tools that leaders can apply in practice.
Two weeks ago TOH hosted one of their triannual leadership events. We were honoured to see Zal Press, Executive Director of Patient Commando invited to present: Patient Engagement in the Journey – A Patient’s Perspective