Can the patient voice design emerging healthcare technology?

Is the patient voice going to be the essential driver in the design of new healthcare technologies and mobile apps? Or will design by healthy (non-patient) people overlook the lessons learned from reflecting upon patient narratives?

The upcoming Healthcare Experience Design Conference  is going to take a look at these questions from many angles. Amy Cueva, Founder, Chief Experience Officer, and Healthcare Principal at organizer Mad*Pow has an informative blog.

Read more here.

“Listening to the Patient Voice” – a Planetree story

I’ve long been surprised that Planetree.org is not better known by everyone who talks about patient-centered care, patient engagement, etc. I attended one of their webcasts in April and wrote about a great booklet they discussed.

I’m taking the liberty of pasting in here an item from their latest e-newsletter, because it illustrates how they think and how things unfold as a result. __________

Listening to the Patient Voice How It’s Done at Platte Valley Medical Center

Including patients and families in the development of a truly patient-centered care experience formally took shape at Platte Valley Medical Center in 2008 with the formation of the hospital’s community focus group. Staff from clinical and non-clinical departments volunteer and are trained to participate in an interactive process to listen and respond to patients’ feedback through quarterly care-centered interviews. To date, we have completed eight sessions. Testimonies are then used to assist with critical problem solving, program development, and measure successes. Concrete action steps, developed with the patient and family, are used for house-wide staff training. Through a video presentation and newsletter, entitled The Patients’ Voice, hospital staff is invited to “Munch and Learn” sessions to hear patients’ stories and apply what they learn to their daily work.

Lessons Learned from our [...] continue the story

Tweet #MyPS and Share Your Patient Story

#MyPS is “My Patient Story” on Twitter. And Patient Commando will share it.

Patient Commando is embarking on a mission to start something different. If you use Twitter, we want you to share your patient story. #MyPS – My Patient Story, is a way to surface the patient experience in 140 characters or less.

#MyPS tweets can be about anything related to the patient experience; An experience at the hospital, how you manage your medication, or even how you’re coping with a disease. Whether your a patient, caregiver or practitioner we want you to share with us and our growing community.

An Example:

Just add #MyPS to the tweets you want to share and Patient Commando will do the rest. Using Twitter, Facebook and a soon to launch website, Patient Commando will shine a light on your experience.

We aim to create a healthcare community supported, educated and inspired by the patient experience.  Your voice is the key.