Can the patient voice design emerging healthcare technology?

Is the patient voice going to be the essential driver in the design of new healthcare technologies and mobile apps? Or will design by healthy (non-patient) people overlook the lessons learned from reflecting upon patient narratives?

The upcoming Healthcare Experience Design Conference  is going to take a look at these questions from many angles. Amy Cueva, Founder, Chief Experience Officer, and Healthcare Principal at organizer Mad*Pow has an informative blog.

Read more here.

What GPs can learn by listening to patients | The Gaurdian

I was nervous at first and wasn’t sure what to expect. I write this having just come back from our first patient participation group (PPG) meeting. After this inaugural face-to-face, I came home feeling that the disparate group of our patients who made an effort to give up their time were generally pleased that they had attended.

I was really glad to meet them all outside the consulting room yet still on practice turf, managing to listen to their views. And in return I gave them some insight into the workings of their local surgery as well as a whistlestop tour.

Every patient who attended had two things in common – health needs and being registered at our practice. It’s only right that they get to voice their opinions, and that we as a practice can adapt to their needs and provide them with an even better service.

The government has encouraged practices to form such groups as part of a DES, or directed enhanced service. These are – in theory – optional initiatives which reward practices in return for work that improves the quality of patient care.

The themes which came up were no surprise. Access featured heavily. What is the best way [...] continue the story

Closing the Door on Cycle 4 2011

Last time, the Cycle 4 Team and I were continuing our journey across Canada –remaining kilometers: 1500, Toronto to Digby. We had already completed roughly 5500 from British Columbia. So no sweat, right?

Well, no. There was sweat. Plenty of it. Half of the reason cyclists always wear glasses is to avoid rain, bugs or dirt in their eyes. The other half is to avoid sweat splashing from the rider in front of them.

No matter the amount of perspiration, the next few hundred kilometers would be extremely special for me. I was fortunate enough to bike through my hometown in Toronto’s east end, and enjoy seeing all the places that have meaning to me; my grandparents’ street, the Tim Horton’s where I usually meet friends, the mall where I had my first job.

My second “hometown” of Kingston, where I spend more than half the year as a student at Queen’s was also one of our stops. To see my friends and family welcoming me home, in both cities, just spurred me on to pedal faster and harder for the last few legs of our ride into Quebec, New Brunswick, and Nova Scotia.

I can firmly say that no other region in the [...] continue the story

Partnering with patients to improve care | HIROC News

Several recent news items point to an interest in Canadian healthcare providers partnering with patients to heighten patient safety and healthcare.

Rather than providers positioning as the experts dictating interventions, some are looking to patients for their perspective on their own care and the larger system.

At the Saskatoon Health Region, senior managers are conducting weekly walkarounds where they engage front-line staff, patients and their families in dialogue about patient-safety issues.

The goal is to heighten the culture of safety through a conversation identifying issues and solutions, and it’s working, says vice-president of clinical and operation support services Sandra Blevins.

“We have quite lively discussions around care aspects, and educate patients about their role in patient safety.

“The culture shift is starting to happen,” she adds.

On June 20, Barbara Balik, a senior faculty member at the Institute for Health Information and CEO of Common Fire Healthcare Consulting, delivers a keynote in Toronto on the importance of partnering with patients and families.

In an earlier interview with Axiom News, Balik highlighted the value of those partnerships in light of the Excellent Care for All Act, noting they can contribute to a better designed system for effective cross-continuum care.

“If we partner with patients and families on very (aspect of [...] continue the story